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          Customer Care

          JDS prides itself on excellent customer service and product quality. Each item is hand inspected for quality prior to being shipped to you. JDS Support can be reached to answer any questions or concerns via email at jdssupport@jdsmarketing.net. Customer Care is available between the hours of 8 a.m. and 5:30 p.m. Central Standard Time.

          • For the FASTEST processing time and most ACCURACY, place orders on-line at www.jdsmarketing.net. Call Customer Care for your password.
          • No Minimums! JDS does not require a minimum order, unless you are orders any of our favors. Favors are ordered in quantities of 12+.
          • All standard personalization is included in your price - there are no additional fees!
          • If you are unsure about a product's look, weight or quality please feel free to order one without personalization to review prior to placing a large order, or better yet, order a sample for your store at 30% off our wholesale price.

          Order Processing and Fulfillment/Placing a Personalized Gift Order

          • To order online: www.jdsmarketing.net
          • We ship all personalized gift items within 10-12 business days for in-stock merchandise. We will ship all candle and favor items within 15 business days. Although our production team can accommodate most circumstances, please place orders as far in advance as possible.
          • All orders ship via Ground Saver Services, carried out by UPS, FedEx, SpeeDee or USPS, chosen by JDS at the time of shipping. All SHIP UPGRADES (Next Day Air, 2nd Day Air, 3 Day Select) as well as ALL INTERNATIONAL shipments will ship via UPS only.
          • JDS ships all INTERNATIONAL orders with appropriate product information, however JDS is not responsible for any customs and duties or tariffs.
          • JDS offer UPS ONLY service as a SINGLE CARRIER option, contact customer care to select this custom option. No other single carrier services are available at this time.
          • JDS requires on-line ordering, use of our order form or orders submitted in a format where all necessary information is present. JDS will not be responsible for missing information. We encourage you to view our order form for 'information required' prior to submitting your first order. Order form is available at www.jdsmarketing.net
          • Orders placed via fax or email must have your account number easily readable.

          Please Note: Printed Candle and Favor orders will ship separately from Engravable Gift and General Gift Orders.

          Change Fee ($25.00)

          Once your order is submitted to JDS, it will be considered 'in processing'. Changes to your order will incur a change fee of $25.00 per order as we process our orders very quickly. Changes include but are not limited to personalization, product, address, ship type, added fees, product additions, gift messages, etc. Changes submitted via email will be made and charged without notice.

          Engraving and Font Information

          Items will be engraved exactly as requested including upper and lower case letters. Please enter and review your personalization carefully. All personalization is done in the font style as pictured. We do not make font changes.
          Here are some guidelines for personalization: Enter personalization as you would like it to appear with capital letters, lower case letters, numbers, punctuation and characters such as &, @, " or *. Do not type in all capital letters or all lower case letters unless that is how you want the item to appear. Please refer to the product image and/or pricelist for a sample of the personalization, font name, style type as well as line and character limits and product dimensions.

          JDS Classic Monogramming

          If you would like a classic Monogram, please clearly specify "Monogram" on each item to be monogrammed. Then provide the initials in this orderFirst name initial, Last name initial, Middle name initial. We will NOT change the order of the initials submitted. JDS will produce the MONOGRAM exactly as you have entered/written it in the font shown for the item ordered. Example The classic monogram for John Allen Magnuson would be JMA

          Payment Terms

          • JDS accepts all major credit cards. We accept Visa, MasterCard, American Express, Discover and PayPal.
          • If terms are desired, you can apply for Net 30 terms upon approved credit. Inquire with customer service or download an application on-line at www.jdsmarketing.net.
          • If credit has not been established, orders will be shipped COD company check without notice unless credit card payment is provided in the interim.
          • All accounts payable and invoice questions must be registered within 90 days of the order shipment date.

          100% Satisfaction Guarantee and Exchange Policy

          We stand behind our products and are proud to offer a 100% satisfaction guarantee on any defective or damaged merchandise. Our guarantee includes exchanges only. No refunds are available on personalized items. PERSONALIZED merchandise cannot be returned or exchanged. Dated items cannot be returned or exchanged for any reason after the event date, regardless if they are defective or damaged, as JDS cannot be responsible for the use of the merchandise. Items without personalization may incur a restocking fee. JDS will gladly reimburse return shipment costs of authorized exchanges/returns (non-personalized merchandise returned for credit will not qualify for shipping reimbursement). Express shipping costs will not be reimbursed, only ground services will be reimbursed. JDS will pay to ship authorized replacements via UPS ground service only. Please place your gift order at least 3 weeks prior to event date as this will help alleviate *Rush-shipping charges. Please inspect goods IMMEDIATELY. Any defects or damages MUST be reported within 10 business days of delivery date No Exceptions. All merchandise returns/exchanges must have an RA NUMBER.

          To obtain an RA# (return authorization number), follow these simple steps:

          1. Email us at jdssupport@jdsmarketing.net to obtain an RA#. 
          2. Place the RA# given on the outside of the box you are returning so it is clearly seen by the returns department in our offices. RA shipments must be returned within 10 business days of RA approval. PLEASE NOTE: Any package arriving without a return authorization number clearly written on the exterior of the package will be returned to sender at the cost of the sender.
          3. Be sure the item you are returning for inspection is packaged properly as JDS is not responsible for further damages due to improper return packaging. Items returned with insufficient packaging will be refused and returned at the cost of the sender.
          4. You are encouraged to ship your return via a track-able source s JDS is not responsible for merchandise lost in transit.

          Returned Package/Order Fees

          Often orders are returned for a bad address, customer refusal or other misc reasons. In these situations, fee are often assessed directly from the shipper and are therefore passed along to you. JDS will handle as follows:

          1. Address Correction: All shippers require a VALID delivery address. Orders processed without a valid address may be returned or incur additional shipping fees.
          2. Orders/Packages returned by shipper: When a shipment is sent back to JDS by the shipper, JDS will attempt to contact you as soon as possible for direction. If we are unable to contact you for resolution within 10 business days, JDS will ship the package directly to you at your cost. All packages returned by JDS by the shipper will incur return handling fees. Return shipment fees typically equal the initial ship cost.


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