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          Customer Care

          JDS prides itself on excellent customer service and product quality. Each item is hand inspected for quality prior to being shipped to you. JDS Support can be reached to answer any questions or concerns via email at jdssupport@jdsmarketing.net. Customer Care is available between the hours of 8 a.m. and 5:00 p.m. Central Standard Time.

          • For the FASTEST processing time and most ACCURACY, place orders on-line at www.jdsmarketing.net. Call Customer Care for your password.
          • No Minimums! JDS does not require a minimum order, unless you are orders any of our favors. Favors are ordered in quantities of 12+.
          • All standard personalization is included in your price - there are no additional fees!

          Order Processing and Fulfillment/Placing a Personalized Gift Order

          • To order online: www.jdsmarketing.net
          • We ship all personalized gift items within 10-12 business days for in-stock merchandise. We will ship all candle and favor items within 15 business days. Although our production team can accommodate most circumstances, please place orders as far in advance as possible.
          • All orders ship via Ground Saver Services, carried out by UPS, FedEx, or USPS, chosen by JDS at the time of shipping. All SHIP UPGRADES (Next Day Air, 2nd Day Air, 3 Day Select) as well as ALL INTERNATIONAL shipments will ship via UPS only.
          • JDS ships all INTERNATIONAL orders with appropriate product information, however JDS is not responsible for any customs and duties or tariffs.
          • JDS offer UPS ONLY service as a SINGLE CARRIER option, contact customer care to select this custom option. No other single carrier services are available at this time.
          • JDS requires online ordering, use of our order form or orders submitted in a format where all necessary information is present. JDS will not be responsible for missing information. We encourage you to view our order form for 'information required' prior to submitting your first order. Order form is available at www.jdsmarketing.net

          Change Fee ($25.00)

          Once your order is submitted to JDS, it will be considered 'in processing'. Changes to your order will incur a change fee of $25.00 per order as we process our orders very quickly. Changes include but are not limited to personalization, product, address, ship type, added fees, product additions, gift messages, etc. Changes submitted via email will be made and charged without notice.

          Engraving and Font Information

          Items will be engraved exactly as requested including upper and lower case letters. Please enter and review your personalization carefully. All personalization is done in the font style as pictured. We do not make font changes.
          Here are some guidelines for personalization: Enter personalization as you would like it to appear with capital letters, lower case letters, numbers, punctuation and characters such as &, @, " or *. Do not type in all capital letters or all lowercase letters unless that is how you want the item to appear. Please refer to the product image and/or price list for a sample of the personalization, font name, style type as well as line and character limits and product dimensions.

          JDS Classic Monogramming

          If you would like a classic Monogram, please clearly specify "Monogram" on each item to be monogrammed. Then provide the initials in this orderFirst name initial, Last name initial, Middle name initial. We will NOT change the order of the initials submitted. JDS will produce the MONOGRAM exactly as you have entered/written it in the font shown for the item ordered. Example The classic monogram for John Allen Magnuson would be JMA

          Payment Terms

          • JDS accepts all major credit cards. We accept Visa, MasterCard, American Express, Discover and PayPal.

          100% Satisfaction Guarantee and Exchange Policy

          We stand behind our products and are proud to offer a 100% satisfaction guarantee on any defective or damaged merchandise. Our guarantee includes exchanges only. No refunds are available on personalized items. PERSONALIZED merchandise cannot be returned or exchanged. Dated items cannot be returned or exchanged for any reason after the event date, regardless if they are defective or damaged, as JDS cannot be responsible for the use of the merchandise. Items without personalization may incur a restocking fee. Please place your gift order at least 3 weeks prior to event date as this will help alleviate *Rush-shipping charges. Please inspect goods IMMEDIATELY. Any defects or damages MUST be reported within 10 business days of delivery date No Exceptions


            Returned Package/Order Fees

            Often orders are returned for a bad address, customer refusal or other misc reasons. In these situations, fee are often assessed directly from the shipper and are therefore passed along to you. JDS will handle as follows:

            1. Address Correction: All shippers require a VALID delivery address. Orders processed without a valid address may be returned or incur additional shipping fees.
            2. Orders/Packages returned by shipper: When a shipment is sent back to JDS by the shipper, JDS will attempt to contact you as soon as possible for direction. If we are unable to contact you for resolution within 10 business days, JDS will ship the package directly to you at your cost. All packages returned by JDS by the shipper will incur return handling fees. Return shipment fees typically equal the initial ship cost.


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